Little Miss Viking has become the business it is today because of our customer service.
Little Miss Viking guarantees to make the product as described on this page as close to the images and information provided. We like to provide the fastest turn around possible, to achieve this we do not provide drafts unless requested or we are unsure of the personalisation.
We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends. This starts the minute your order is received. With our graphic designers professionally personalising every order.
We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organise a replacement.
If you have any concerns please reach out. Email hello@littlemissviking.co.nz
We are unfortunately unable to provide a refund or exchange if there is a mistake on a personalised item that is not our fault, so please make sure you check the spelling and details carefully, including names and dates. Natural products like wood will have different grains and colours, this is not a fault. Please note as all products are personalised we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange. If you are for any reason unhappy with your purchase please email (hello@littlemissviking.co.nz) and we will do our very best to resolve any issues.
